Privacy Policy

GREENWOOD & COOPE LTD TRADING AS CORMAR CARPET COMPANY’S PRIVACY AND COOKIE NOTICE

The following data privacy notice explains the circumstances in which Greenwood & Coope Ltd trading as Cormar Carpet Company will collect personal data from you (whether this is whilst using our websites (www.cormarcarpets.co.uk and portal.cormarcarpets.co.uk) or otherwise in line with your relationship with us), why it is being collected, how we will use it and to whom we might disclose it if we have a legal basis to do so.

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and is not intended to override them.

 THE DATA CONTROLLER

Greenwood & Coope Ltd trading as Cormar Carpet Company is a company registered in England and Wales under the company number 00200965 and registered address Brookhouse Mill, Greenmount, Bury, BL8 4HR (collectively referred to as “CCC”, “we”, “us” or “our” in this privacy policy). CCC is committed to complying with the UK’s data protection law (including the Data Protection Act 2018 and the UK General Data Protection Regulations (GDPR)) for the protection of personal data, as well as the principles of data security in delivering our services. CCC is the data controller and responsible for your personal data.

If you have any questions about this privacy notice or how we use your personal data, please contact our Data Protection Officer (“DPO”) using the details below

DATA PROTECTION CONTACT

Name of DPO: Jonathan Hill

Address: Greenwood & Coope Ltd  t/a Cormar Carpet Company, Brookhouse Mill, Holcombe Road, Greenmount, Bury, Lancashire. BL8 4HR

Telephone number: 01204 881234

Email address: compliance@cormarcarpets.co.uk

RIGHT TO COMPLAIN

You have the right to complain to the UK regulator for data protection issues, the Information Commissioner’s Office (“ICO”) at any time. You can call the ICO on 0303 123 1113 or visit their website: https://ico.org.uk/. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so if you have a complaint about any aspect of data protection or if you feel your privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact our DPO.

WHAT DATA IS BEING COLLECTED AND PROCESSED?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes: title, first name(s), surname, date of birth, gender; 
  • Contact Data includes: billing address, delivery address, email address and telephone numbers;
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). Failure to provide this personal data may mean we will be unable to execute the contract and could result in termination of our services. We will notify you if this is the case at the time.

HOW WE COLLECT PERSONAL DATA

We use different methods to collect data from and about you, including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • apply for our products or services;
    • create an account on our website;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us feedback or contact us.
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see more details about the cookies we collect below.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
    • Technical Data from analytics providers such as Google Analytics, Google AdSense, Google DoubleClick and Google AdWord based outside the UK.
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Sagepay (now known as Opayo by Elavon) based inside the UK.

 

HOW WE USE PERSONAL DATA

We want to give you the best possible online and offline customer experience. Data Privacy Law allows the processing of personal data as long as there is a legal basis to do so.

Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(c) Notify you about changes to your order

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey (including in relation to our free-of-charge provision of cutting samples)

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

 

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DIRECT MARKETING COMMUNICATIONS

If you have chosen to opt-in to our direct marketing communications, we may use your information to tell you about products and services available from us which may be of interest to you. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. We may also use your information to tell you about products and services from our approved partners.

You have a right to opt-out of our direct marketing communications at any time. You can opt-out by following the unsubscribe instructions at the bottom of the communication or by emailing compliance@cormarcarpets.co.uk. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

THIRD-PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You have a right to opt-out of third party marketing at any time by following the opt-out links on any third party marketing message sent to you.

LINKS TO OTHER THIRD PARTY WEBSITES

Please note that this privacy notice only applies to CCC and we are not responsible for, and have no control over, data that is collected or shared by third parties, the sites, plug-ins and applications of which we may link to on our website. When you leave our website, we encourage you to read the privacy notice of every website you visit. .

DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out in the table above.

 

  • External Third Parties:
    • Service providers acting as processors based the United Kingdom who provide IT (including development and management of our websites) and system administration services.
    • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
    • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
    • Fraud prevention agencies acting as processors or joint controllers; where it is determined that fraudulent information has been provided to us, we may share, access and use information with fraud prevention agencies to prevent fraud and money laundering, for example when:
      • checking details on applications for credit and credit related or other facilities;
      • managing credit and credit related accounts or facilities;
      • recovering debt; and
      • checking details of job applicants and employees.

We may also provide this information to law enforcement agencies.

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

INTERNATIONAL TRANSFERS

We do not transfer your personal data outside of the UK.

HOW LONG WILL DATA BE STORED FOR?

Where possible, we will take steps to erase any personal data that is no longer necessary for us to retain for the purposes for which it is collected or otherwise processed, or if you have withdrawn consent for its processing and retention. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

As a general rule, if you currently have a contract or intend to enter into a contract with CCC, we will store basic information you share with us for a period of six years for compliance with our general legal obligations and for the exercise or defence of any legal claims.

Six years will be the longest period for which we will retain your personal data.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

PROTECTING YOUR PRIVACY

In order to protect the personal data collected from you by Cormar Carpet Company against accidental or deliberate manipulation, loss, destruction or the access of unauthorised persons, technical and organisational security measures are constantly improved as part of our technological development. In addition, our employees, subcontractors and other support staff are obligated to observe confidentiality and data privacy.

Our website is encrypted using a TSL (Transport Layer Security) connection.

Wherever possible, we have tried to create a secure and reliable website for our users.

All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation. You must not use any false identity in email or other network communications and you must not attempt or participate in the unauthorised entry or viewing of another user’s account or into another system.

You must not use our services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation’s security (cross-network hacking). This is an illegal act and prosecution under criminal law may result. You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.

We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.

BREACHES

If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s Office, and you, without undue delay.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see the full list below. If you wish to exercise any of the rights set out below, please contact our DPO. 

  • Subject Access Requests

You have the right to request access to a copy of the personal information that we hold about you. This is also known as a ‘Subject Access Request’. This information is provided to you free of charge. However, we can refuse to respond when a request is manifestly unfounded, excessive or repetitive.

We will provide this information in a structured, commonly used and machine readable form such as a CSV file. This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

  • Rectifying Or Updating Personal Data

If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. Where possible, we will also inform any third parties to whom we have disclosed the personal data in question to so they can rectify their records.

  • Erasure

You may request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Object to processing

You may object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Restriction of processing

You may request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

  • Transfer

You may request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdrawing Consent

Where we are relying on consent to process your personal data, you have the right to withdraw your consent for us to collect, process and store your data at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

When you contact our DPO to exercise the rights above, please note the following details:

  • No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
  • What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
  • Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHANGES TO THE PRIVACY POLICY

Due to the further development of our website, government regulations or the implementations of new technologies, this policy will be reviewed, and may change, from time to time. CCC reserves the right to change this data protection information at any time with effect for the future. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We, therefore, recommend you read the current data protection information again from time to time. Please also keep us informed if your personal data changes during your relationship with us.

 WEBSITE COOKIES

When you access our website, temporary data about your visit is stored and processed in a protocol file for a certain period of time via the use of cookies. This information is anonymised and is used by us to better understand the use of our site, including the number of visitors we have, the pages viewed per session and time exposed to particular pages. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly.

What are cookies?

Cookies are small files of letters and numbers that are placed on your browser or the hard drive of your computer when you visit a website (provided you agree). Some cookies that we use may collect personal data about you. You can find more information about cookies at: www.allaboutcookies.org.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors, to see how visitors move around our website when they are using it, via which browser, operating system and internet access provider a visitor accessed the website and from which geographic location they access the website (by collecting your IP address*). This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily and to improve our marketing communications across certain browsers and geographical locations.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit (date, time and duration) to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

* We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our rights, or other customers’ rights.

The nature and content of the information collected via cookies differs, as does the period for which this information is retained. In line with our data protection obligations, we will ensure that this retention period is not excessive and that the data is only retained for as long as is necessary for the purposes for which it was collected. Overall, except for essential cookies, all cookies will expire after 2 years.

You can find more information about the individual cookies we use and the purposes for which we use them in table below:

 

Cookie Name

Purpose

Cookie Title: Strictly Necessary Cookies

Cookie Name(s):

ASP.NET_SessionId

cookieconsent_status

 

These cookies are essential for our site to run.

Cookie Title: Analytical or performance cookies

Cookie Name(s):

_dc_gtm_UA

_ga

_gid

collect

https://#_oeu#.#$$layer_map

https://#_oeu#.#$$layer_states

https://#_oeu#.#$$session_state

https://#_oeu#.#$$tracker_optimizely

https://#_oeu#.#$$variation_map

https://#_oeu#.#$$visitor_profile

https://www.cormarcarpets.co.uk_pending_events

optimizely_data$$pending_events

optimizelyEndUserId

_auth

csrftoken

test_cookie

 

These cookies enable us to estimate our audience size and usage pattern.

Cookie Title: Functionality cookies

Cookie Name(s):

OptimizelyEndUserID

cdn.optimizely

 

These cookies are used to recognise you when you return to our website, store information about your preferences and customise our site based on those preferences.

Cookie Title: Targeting cookies

Cookie Name(s):

_gcl_au

_pin_unauth

pinterest_ct_ua

pinterest_sess

_fbp

_gaexp

_routing_id

ads/ga-audiences

IDE

optimizely_data$$#$$event_queue

optimizely_data$$#$$events

optimizely_data$$#$$layer_map

optimizely_data$$#$$layer_states

optimizely_data$$#$$session_state

optimizely_data$$#$$tracker_optimizely

optimizely_data$$#$$variation_map

optimizely_data$$#$$visitor_profile

optimizelyDomainTestCookie

tr

v3

 

These cookies are used to provide you with offers that are targeted to your individual searches.

 

How to manage cookies on our website

Although cookies do lots of important jobs on our website, you can, however, disable cookies used on our website at any time. If you do so, you may find that certain parts of our website aren't working as well or not at all.

If you would like to disable and/or delete types of cookies, you can do so by using your browser settings (or by changing your cookie preferences when on our website). Cookies are usually easy to disable or delete but how you do so varies from browser to browser. The "help" function within your browser should point you in the right direction. Further information on deleting or controlling cookies is also available on www.allaboutcookies.org.

You will note that we use cookies set by Google Analytics. Should you wish to opt-out of Google Analytics tracking across all websites please visit http://tools.google.com/dlpage/gaoptout

Third party cookies

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

  • Google Analytics;
  • Google AdSense;
  • Google AdWords;
  • Google DoubleClick;
  • Facebook;
  • Pinterest;
  • Hotjar; and

To deactivate the use of third-party advertising cookies, you can do so using your browser settings (as detailed above).

Contact details

If you wish to know more please contact compliance@cormarcarpets.co.uk.

 

Cormar Carpet Company | Privacy Policy version 1.3 | December 2021

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