FAQ

FAQ - Frequently Asked Questions

What do the stock indicators mean?

 In-Stock

Item is in stock and is available for immediate despatch. The delivery date provided will be dependent upon order quantities and the selected delivery point. However Roll stock may currently be unavailable for immediate despatch. 

 2 – 4 Days

Item is in our manufacturing process and will be available for despatch within the next 24 hours. The delivery date provided will be dependent upon order quantities and the selected delivery point but should be within 2 – 4 business days.

 4 – 7 Days

Item is in our manufacturing process and will be available for despatch within the next 2 – 4 days. The delivery date provided will be dependent upon order quantities and the selected delivery point but should be within 4 – 7 business days.

 2 – 3 Weeks

Item is out of stock and we are awaiting a delivery from our suppliers. Delivery is normally within the 2 – 3 weeks.

How do I track my orders?

You can check your order status using the account dashboard by clicking to view a particular order or 'View all orders'.

Each order status is designed to indicate the progress of an order. The different order statuses are:-


Order Processing - This means your order is currently processing through our system.
In Production - This means your order is currently in production with our team.
Stock Assigned - This means stock has been allocated to your order.
Awaiting Dispatch - Your order is being prepared for dispatch.
Delivery / Collection Scheduled - This means your order has been loaded onto one of our vehicles and is ready to leave our warehouse. You will shortly receive an email confirming a scheduled delivery window to your chosen delivery point.
Delivered / Collected - This means your order has been delivered and a Proof of Delivery can be viewed or provided.
Invoiced - We have received a Proof of Delivery (POD) and an invoice has been generated for payment. You will receive this from us by email, post or you can view POD's and pay your invoices on our Trade Portal. 
Order Failed - We have been unable to deliver your order, you will receive an update from the Cormar service team to advise you of the next steps.
Cancelled - This means your order has been cancelled either by yourself or Cormar.
POD information
Following a delivery, you will be able to view full Proof of Delivery details on our Trade Portal. Should this not be available please contact the Cormar service team on 01204 881200.

Auto E-mail Notifications
If you have set your user notifications preferences correctly you will receive an auto-email following order confirmation, along with any order changes, dispatches, and proof of cancelled orders.

How do I create new user's for my account?

Only account admin's can create new users and this can be done by following the below process:

  • Login to your account
  • Click My Details or My Account to navigate to the My Account screen
  • Click Logins on this account to expand the section
  • Click Add Login
  • Click Add Profile to expand the section
  • Enter the new users details here
  • Click Save – you should be taken back to the My Account screen
  • Click Logins on this account to expand the section
  • Find the new user and click Edit
  • Click Permissions & Notifications to expand the section and then set the required set of these for this user
  • Click Save
  • Click Account Details to expand the section
  • Setup access for the new user to the appropriate branches using the Add facility to the right hand side to add additional branches where they exist and the un-tick option to the left hand side to remove branches the new user does not need
  • Click Save
  • The new user should have now received a confirmation email to their email address – they need to follow the instructions in this email to activate their new account.

How do I appear on Cormar Carpets' Recommended Retailer List?

To be added to our database of carpet suppliers please download our "Website Update Sheet" and return to our marketing department at website@cormarcarpets.co.uk.  Consumers are able to locate stores nearest to where they live by entering their postcode or town in the "Search Retailers" box located on the Cormar Carpets website.  Please note the nearest retailers are within a 20K radius and are selected by Google Maps.

Can I Request Cormar Images to Promote my Website?

We have prepared a standard CD of images from Cormar Carpets, which are available to our customers for their own promotional and advertising purposes.  However these images and logos remain our intellectual property and therefore your signed agreement must be given to our Terms & Conditions of use, prior to us sending these photographic imagery or logos.  Please download a form and return to our marketing department at website@cormarcarpets.co.uk.